What A Bragger
Tactics 10th Anniversary Edition (Anniversary)
Spiritual Gifts Handbook (Reprinted)
Deaconess Badge
Reference Bible Giant Print Comfort Print
Path Through Pain
Seeds That Grew And Grew
Womens Study Bible Full Color Edition Comfort Print
Names Of The Holy Spirit Pamphlet
Restoring The Shattered
Valleys : Finding Courage, Conviction, And Confidence In Life's Low Points
God I Need To Talk To You About Bedtime
3 Minute Devotions For Hope And Healing
If Jesus Came To My House
Open Bible Comfort Print
Thinline Bible Large Print Comfort Print
Awaken Your Senses
Essential Tozer Collection (Reprinted)
A History of Original Free Will Baptists
Christ In The Old Testament Pamphlet
Know What Youre FOR
Christianity And World Religions (Revised)
Not A Chance (Revised)
Economy Bible
Roar Like A Lion
Top 100 Women Of The Christian Faith
What Do I Say When
Application Bible Comfort Print
Giant Print Reference Bible Digital Study Edition
The Articles of Faith and Principles of Church Government for Original Free Will Baptists
Accu Gel Bible Hi Glider Highlighter 2 Pack
Grandparenting Screen Kids
Gospels Side By Side Pamphlet
Joyful Noise With Bird
Everyday Bible Word Search Collection
Behavioral Advantage : What The Smartest Most Successful Companies Do Diffe
$25.00
In their book Winning Behavior, Terry Bacon and David Pugh showed how great companies outperform good ones through “behavioral differentiation” — going beyond superior products and dependable service to connect with customers at every touchpoint. The Behavioral Advantage broadens the concept, applying behavioral differentiation to the business-to-business arena. The best B2B companies depend on a multifront approach to business interaction, and The Behavioral Advantage reveals the secrets behind what is essentially a chess game with competitors. To win the game, companies must develop a carefully plotted opening game, with all internal values, policies, practices, and behaviors fully aligned. A smart and efficient middle game lets the company build and strengthen its position, and the endgame assures victory and lays the groundwork for future business. Just as individual customers do, B2B customers remember those companies whose behavior consistently and significantly outshines even strong competitors. These firms create a lasting advantage — and reap the profits that come with it.
in stock within 3-5 days of online purchase
SKU (ISBN): 9780814416709
ISBN10: 0814416705
Terry Bacon | David Pugh
Binding: Trade Paper
Published: May 2004
Publisher: AMACOM – Harper Collins Publishers
Print On Demand Product
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