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High Tech High Touch Customer Service
$19.99
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment-lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to survive-and thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. Discover: * Six major customer trends and what they mean for your business * Eight unbreakable rules for social media customer service * How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content * The rising power of self-service-and how to design it properly * How to build a company culture that breeds stellar customer service High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wide-online and off.
in stock within 3-5 days of online purchase
SKU (ISBN): 9780814439319
ISBN10: 0814439314
Micah Solomon
Binding: Trade Paper
Published: May 2012
Publisher: AMACOM – Harper Collins Publishers
Print On Demand Product
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Life Together : The Classic Exploration Of Christian Community
$15.99Martyred by the Gestapo near the end of World War II for plotting to assassinate Hitler, Dietrich Bonhoeffer left a legacy of writings that has become a prized testimony of faith and courage for Christians around the world. Life Together is Bonhoeffer’s inspiring account of a unique fellowship in an underground seminary during the Nazi years in Germany. It reads like one of Paul’s letters, giving practical advice on how life together in Christ can be sustained in families and groups. The role of personal prayer, worship in common, everyday work, and Christian service is treated in simple, almost biblical, words. Life Together is bread for all who are hungry for the real life of Christian fellowship.
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