Jesus Calling Bible Storybook
Mothers And Daughters Of The Bible Speak
Compact Reference Bible Comfort Print
Unfiltered Devotional Guide
Compact Center Column Reference Bible Comfort Print
Message Of The Bible
Gold Cross
1000 Trivia Facts About The Bible
Little One We Knew Youd Come
Reactivity : How The Gospel Transforms Our Actions And Reactions
Pocket Prayers For Military Life
Treasure Hunt
Take Back Your Time
God I Need To Talk To You About Disrespect
When You Pray Bible Study Book With Video Access (Student/Study Guide)
Choose Love : 3-minute Devotions For Teen Girls
Gift Acknowledgement Cards
High Tech High Touch Customer Service
$19.99
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment-lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to survive-and thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. Discover: * Six major customer trends and what they mean for your business * Eight unbreakable rules for social media customer service * How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content * The rising power of self-service-and how to design it properly * How to build a company culture that breeds stellar customer service High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wide-online and off.
in stock within 3-5 days of online purchase
SKU (ISBN): 9780814439319
ISBN10: 0814439314
Micah Solomon
Binding: Trade Paper
Published: May 2012
Publisher: AMACOM – Harper Collins Publishers
Print On Demand Product
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