Let Your Faith Gift Set
Mixed : Embracing Complexity By Uncovering Your God-led Identity
God Thinks Youre Wonderful
Basic Canvas With Fish Tag
Hard Is Not The Same Thing As Bad
Gift Of Limitations
Thirsty For The Water Of Life
1 At A Time
Goodness Gracious : 90 Unfiltered Devotions For This Sometimes-too-Serious
Esther's Christmas Wish: A Christmas Short Story Play
Large Reusable Shopping Tote Bag for Men & Women: Trust in the Lord Inspirationa
Lords Prayer
Blank Photos
3 Minutes With Jesus 180 Devotions For Girls
Thinline Bible Compact Comfort Print
Does Christianity Still Make Sense
I Am A Christian Participants Guide (Student/Study Guide)
21 Days Of Breakthrough Prayer
Pastor Towel
Life Lessons From 1 Samuel
10 Minutes In The Word John
High Tech High Touch Customer Service
$19.99
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment-lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to survive-and thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. Discover: * Six major customer trends and what they mean for your business * Eight unbreakable rules for social media customer service * How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content * The rising power of self-service-and how to design it properly * How to build a company culture that breeds stellar customer service High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wide-online and off.
in stock within 3-5 days of online purchase
SKU (ISBN): 9780814439319
ISBN10: 0814439314
Micah Solomon
Binding: Trade Paper
Published: May 2012
Publisher: AMACOM – Harper Collins Publishers
Print On Demand Product
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