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High Tech High Touch Customer Service
$19.99
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment-lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to survive-and thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. Discover: * Six major customer trends and what they mean for your business * Eight unbreakable rules for social media customer service * How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content * The rising power of self-service-and how to design it properly * How to build a company culture that breeds stellar customer service High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wide-online and off.
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SKU (ISBN): 9780814439319
ISBN10: 0814439314
Micah Solomon
Binding: Trade Paper
Published: May 2012
Publisher: AMACOM – Harper Collins Publishers
Print On Demand Product
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Surprised By Hope
$15.99For years Christians have been asking, “If you died tonight, do you know where you would go?” It turns out Christians have been giving the wrong answer. It is not heaven.
One of today’s premier Bible scholars and award-winning author N.T. Wright outlines the present confusion about a Christian’s future hope and shows how it is deeply intertwined with how we live today. Wright shows that Christianity’s most distinctive idea is bodily resurrection. First, he provides a magisterial defense of a literal resurrection of Jesus himself. This became the cornerstone for the Christian community’s hope in the bodily resurrection of all people at the end of the age. Next Wright explores our expectation of “new heavens and new earth,” showing what happens to the dead until then and what will happen with the “second coming” of Jesus. For many, including many Christians, all this will come as a great surprise.
Wright convincingly argues that what we believe about life after death directly affects what we believe about life before death. For if God intends to renew the whole creation – and if this has already begun in Jesus’s resurrection – the church cannot stop at “saving souls” but must anticipate the eventual renewal by working for God’s kingdom in the wider world, bringing healing and hope in the present life.
Lively and accessible, this book will surprise and excite all who are interested in the meaning of life, not only after death but, before it.
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