Inspirational Premium Genuine Full Grain Leather Men's Scripture Wallet: Strong
For The Win 25 Pack
Armor Of God Bible Comfort Print
2 Corinthians : Finding Strength In Weakness (Student/Study Guide)
Unsatisfied
Stick : Glue Yourself To Godly Friends
Message Of The Bible
Compact Reference Bible Comfort Print
Crosswords Ages 8 And Up
Be Of Good Cheer
Aging Well : Living Long Finishing Strong
Elijah : Living Securely In An Insecure World (Student/Study Guide)
Noahs Friends I Love Jesus Lion Faith Scratcher
Devotedly : The Personal Letters And Love Story Of Jim And Elisabeth Elliot
Set Your Eyes Higher
World Needs Who You Were Made To Be
Footprints Pass It On
Finding Our Way Home
People Specialist : Biblical Solutions For Real-Life Relationships
Attentive Church Leadership
Womans Study Bible
Joseph In Egypt
Personal Size Large Print Reference Bible Comfort Print
Selah : Instrumental Worship
Friends With God Devotions For Kids
French Cross Wall Hook
Thompson Chain Reference Bible Comfort Print
Happy Healthy Brain
Fighting Words Devotional Expanded Limited Edition (Expanded)
Explorer Bible For Kids
Be Still And Know (Large T-Shirt)
Back Roads To Belonging
Family Bible Keepsake Edition
Created For Community (Reprinted)
Exodus : Learning To Trust God (Student/Study Guide)
Deeper Journey : The Spirituality Of Discovering Your True Self
Standing Firm 365 Devotions on Leading Confidently and Living Victoriously
Being Kind Makes You Happy
Grace And Truth Laughs Daises (T-Shirt)
Faith Leather Snap (Bracelet/Wristband)
Knowing Jesus As Servant
Jesus Contradicted : Why The Gospels Tell The Same Story Differently
1 Corinthians : The Authentic Christian Life
My Offering Envelope All Ages
Aspiring Leaders Guide To The Future
No Reason To Hide
High Tech High Touch Customer Service
$19.99
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment-lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to survive-and thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. Discover: * Six major customer trends and what they mean for your business * Eight unbreakable rules for social media customer service * How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content * The rising power of self-service-and how to design it properly * How to build a company culture that breeds stellar customer service High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wide-online and off.
in stock within 3-5 days of online purchase
SKU (ISBN): 9780814439319
ISBN10: 0814439314
Micah Solomon
Binding: Trade Paper
Published: May 2012
Publisher: AMACOM – Harper Collins Publishers
Print On Demand Product
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