Dayspring Inspire Illustrating Bible Filament Enabled Edition
Serenity Prayers For A Womans Soul
Armor Of God Bible Comfort Print
101 Best Loved Prayers Box Of Blessings
Behind The Scenes Of The New Testament
Moment To Breathe DayBrightener
Cherished Girl Amazing Grace Magnolia (XL T-Shirt)
This Changes Everything
Old Testament Wisdom And Poetry
How God Grows A Courageous Girl
Be Strong In The Lord And In His Mighty Power Ephesians 6:10
Sex Talk You Never Got
Simple Outline Of Gods Way Of Salvation
Hes Got The Whole World In His Hands
Anchor Waves (T-Shirt)
Seaside Bible
Large Print Personal Size Bible
Guide To A Better You
Before You Go Any Higher
Premium Gift Bible Youth Edition Comfort Print
You Get Me
Kindness Revolution : The Company-Wide Culture Shift That Inspires Phenomen
$22.99
Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff — often underpaid and badly overworked — to expertly, cheerfully handle all the real-life encounters with real-life customers who can make or break a company. That’s no way to run a business, says customer service expert Ed Horrell. If you treat your frontline employees with indifference or disregard, you can expect them to treat your customers with indifference — and you can then expect to have indifferent customers who will drop you for the next best thing without a murmur of regret. Combining extensive research with inspiring real-life examples from companies known for their outstanding customer service — such as L.L.Bean, Chick-fil-A, Nordstrom, Mrs. Fields, St. Jude Children’s Research Center, The Ritz-Carlton, FedEx, and more — Horrell explains in The Kindness Revolution that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. And it is kindness, says Horrell, that most characterizes that relationship. The Kindness Revolution traces the culture characteristics of the standout companies, including their strong conviction that: Each employee has an important job to do. Their corporate entity has a meaningful purpose-to serve the customer in a way that delivers value. Each employee should be empowered to make decisions. They attract the best employees and customers by running an organization based on sincerity and consideration. There is value in dignity and respect and courtesy — and kindness. For organizations large and small, of any size or industry, The Kindness Revolution is a resounding wake-up call to change the way your company thinks about its employees, and to practice the basic values of dignity, respect, courtesy, and kindness from top to bottom throughout your organization. The way you treat your employees will be the way they treat your customers. Follow the wise advice and insightful examples in The Kindness Revolution, and experience the enormous payback in loyal customers, a more prosperous company — and a better way of life.
in stock within 3-5 days of online purchase
SKU (ISBN): 9780814417898
ISBN10: 0814417892
Ed Horrell
Binding: Trade Paper
Published: August 2006
Publisher: AMACOM – Harper Collins Publishers
Print On Demand Product
Related products
-
Surprised By Hope
$15.99For years Christians have been asking, “If you died tonight, do you know where you would go?” It turns out Christians have been giving the wrong answer. It is not heaven.
One of today’s premier Bible scholars and award-winning author N.T. Wright outlines the present confusion about a Christian’s future hope and shows how it is deeply intertwined with how we live today. Wright shows that Christianity’s most distinctive idea is bodily resurrection. First, he provides a magisterial defense of a literal resurrection of Jesus himself. This became the cornerstone for the Christian community’s hope in the bodily resurrection of all people at the end of the age. Next Wright explores our expectation of “new heavens and new earth,” showing what happens to the dead until then and what will happen with the “second coming” of Jesus. For many, including many Christians, all this will come as a great surprise.
Wright convincingly argues that what we believe about life after death directly affects what we believe about life before death. For if God intends to renew the whole creation – and if this has already begun in Jesus’s resurrection – the church cannot stop at “saving souls” but must anticipate the eventual renewal by working for God’s kingdom in the wider world, bringing healing and hope in the present life.
Lively and accessible, this book will surprise and excite all who are interested in the meaning of life, not only after death but, before it.
Add to cart2 in stock
Reviews
There are no reviews yet.