Happy Now
Share The Dream Bible Study Guide Plus Streaming Video (Student/Study Guide)
I Wonder Exploring Gods Grand Story
Grace And Truth Pray More Worry Less Keychain ID Case
Spirit Filled Life Bible Third Edition Comfort Print
Sufficient Hope : Gospel Meditations And Prayers For Moms
13 Very Big Mistakes People Made And What God Did About Them
Codependency : Balancing An Unbalance Relationship
High Tech High Touch Customer Service
$19.99
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment-lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to survive-and thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. Discover: * Six major customer trends and what they mean for your business * Eight unbreakable rules for social media customer service * How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content * The rising power of self-service-and how to design it properly * How to build a company culture that breeds stellar customer service High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wide-online and off.
in stock within 3-5 days of online purchase
SKU (ISBN): 9780814439319
ISBN10: 0814439314
Micah Solomon
Binding: Trade Paper
Published: May 2012
Publisher: AMACOM – Harper Collins Publishers
Print On Demand Product
Related products
-
Pete The Cat Too Cool For School My First I Can Read
$3.99Pete the Cat is back in New York Times bestselling author James Dean’s beginning reader Pete the Cat: Too Cool for School. In this funny My First I Can Read Book, Pete just can’t decide which outfit to wear to school! He has so many options to choose from. Fans of Pete the Cat will enjoy Pete’s creativity in choosing the coolest outfit.
Pete the Cat: Too Cool for School is a My First I Can Read book, which means it’s perfect for shared reading with a child.
Add to cart1 in stock
-
Always And Forever Guestbook
$14.99Wedding guest book in faux leather with foil stamping
*6.5″ x 8.5″ x 1″ approx
*160 pages
*Always & Forever Our Wedding Guest Book
*Space to record the guests at wedding reception
*Gold botanical border pattern
*Boxed; interspersed with quotes and sayings
*Ribbon marker
*A lasting keepsakeAdd to cart2 in stock
-
Pinkalicious Pink Around The Rink Level 1
$3.99After Pinkalicious colors her white ice skates with a cotton candy pink marker, she feels ready to spin, glide, and soar with the best of them. But as the color starts to run off of her skates, she is embarrassed. When Pinkalicious thought she was going to leave her mark on the skating rink, she didn’t mean it so literally. . . .
This I Can Read story will have young readers laughing out loud-until they get pink in the cheeks!
Add to cart4 in stock
Reviews
There are no reviews yet.